Filevine University FAQs

Sign in to your Filevine account (US or CAN). Then, click the question mark icon at the top right to open the Help Resource Center, and select Filevine University. Click the Filevine University button to be automatically logged in.

If you have issues accessing Filevine University or any content in it, please reach out to us at filevineuniversity@filevine.com.

If you are a new or prospective customer and do not have a Filevine account yet, reach out to your Filevine representative to set up access. After that, you can click Sign in at the top right corner of Filevine University and enter your username and password to sign in.

Filevine University courses are available around the clock, which means that you can sign in and take courses at any time, day or night. Occasionally, Filevine University will experience maintenance and course updates. If so, you will see a banner on most pages in Filevine University letting you know the scheduled date and time, and whether to expect any disruptions.

The current and the previous major release of Chrome, Firefox, Safari, and Microsoft browsers are supported. Each time a new browser version is released, support for that version begins and support for the third most recent version ends. For mobile devices, the current and previous Android and iOS versions are supported.

Yes, Filevine University is fully HTML5 compatible which means you can experience the course on your smartphone. Filevine University was also built to work on all iPads and tablets. Layouts, scrolling or displays may vary depending on the device you have.

There are two ways to navigate through a course:

1. Select the desired page or lesson in the sidebar. Each course has a lefthand side menu you can use to navigate to different parts of the course or view your progress.
   
2. Use the next and previous buttons. Each course has Next and Previous buttons just above the content area. Each button will allow you to move forward and backward through the course pages.

Note: Before you advance to the next page in a course, make sure the current page has a green dot next to it in the sidebar. This green dot indicates that the page is complete. You will only receive course credit if all lessons and pages are complete.

Take a moment to review each lesson in the course, and make sure each page has a green dot next to it. This green dot indicates that the page is complete.

If you see pages without a green dot, return to them and wait a few seconds until the green dot appears. You will only receive course credit if all lessons and pages are complete.

If you are a current Filevine customer, it is recommended that you update your details in Filevine and not in Filevine University. To update your first name, last name, or password in Filevine, read the Manage My Account article. To update your email in Filevine, read the Setup article.

After you update your details, sign out of Filevine, and then sign back in. When you reopen Filevine University from the Help Resource Center, your profile details will be updated to match Filevine.

If you are a new or prospective customer and do not have a Filevine account yet, you can update your details directly in Filevine University. Sign in to Filevine University and go to My Dashboard. Click your profile picture in the top right corner and select Profile.

• To update your first or last name: in the Profile section, update the First Name, Last Name, or both, and then click Save.
• To update your email: select Account Info, and find the Email section. Enter the desired email, then enter your current password. Click Save.

To update your password: select Account Info, and find the Password section. Click the Click Here to Change Your Password button. Enter your current password, then enter a new password twice to confirm. Click Change Password.

Update your first and last name on file to the correct name, and then reach out to Filevine support. Our support team can request to have your certificate reissued with the updated name.

You can find your certificates in two locations.

In My Dashboard, select Certifications. To view and download a certificate, click View Certificate. You also have the option to add your certificate to your LinkedIn profile.

Alternatively, you can click your profile picture in the top right corner and select Transcript. This page displays the history of what courses and learning paths you have completed. When you earn a certificate, you can see the date issued and expiration date. To view and download the certificate, click View.

There is a "Notes" utility available in the lefthand side menu of every course. You can enter notes along the way and return to view them at any time.

When having problems with audio or video, check your internet connection, reset your internet connection if necessary, clear your cache, and update your browser or try another browser. Additionally, check your speaker/headphone connection and your audio system preferences.

More info here: https://wistia.com/support/embed-and-share/playback-troubleshooting