As Filevine grows, we’ve been made aware of attempts by cybercriminals to impersonate Filevine. These impersonation attempts are committed in much the same way as they are done with banks, government agencies, and other trusted institutions. You may see emails that look like they are from Filevine (such as filedine.com), but are not actually coming from us.
Below are some of the ways you can remain vigilant:
- Know that Filevine will never ask you for an emergency wire transfer or to send payments in the form of gift cards.
- Only conduct financial transactions with known, trusted sources. If you have questions about the legitimacy of a request, contact firstname.lastname@example.org, speak with your Customer Success representative, or reach out on our Contact Us page.
- Ensure you are using a strong password that is changed frequently and is not shared with any other site. Remember to enable 2-factor authentication in your account for an additional layer of security to your login.
- Familiarize yourself with common signs of email phishing and spoofing, such as suspicious email addresses on contact details, as seen below.
If you suspect a third-party may be making attempts to defraud users, forward the suspicious email or call activity along with any relevant information to email@example.com. You can also file a complaint to the FBI Internet Crime Complaint Center (IC3) here:
Filevine takes security very seriously. To understand more about how Filevine protects your information, read our white paper on How Filevine Approaches Security.