We strive for excellence, and this includes our platform reliability. However, in the event of degraded performance, or incidents, we want to communicate with our users easily.
On the Filevine Status Page, users can view uptime of the platform, check the status of the application, and subscribe to receive updates on ongoing incidents.
Note: Bookmark this page to ensure that you can access it even if you cannot access Filevine.
Viewing the Status Page
The Filevine Status page can be found in the resource center under Help Center. In Filevine, click on the question mark in the top right corner, and then click Help Center in the dropdown. On the Help Center page, click Status Page.
The status page opens in a new tab. At the top of the status page, you will see Filevine’s current status. Active incidents will also appear here. Read more about Filevine’s incident statuses in the following section.
Under the current status, you can see an overview of each piece of Filevine. By default, you see the status indicators for last three months. Click on the “back” arrow to view the three month time frame before that.
Calendar View
Under the system status section, you can see any incidents in a calendar view. Any incidents appear on the calendar date with the color of their status. Hover over the date to view the incident, and click on the incident name to view details for this incident.
Incident Statuses
The incidents in the status page are broken into four levels or status categories. You can see these statuses color-coded in the uptime history views.
- Operational (Green): All services and features are available as expected. This status does not include details of support issues affecting users.
- Degraded Service (Yellow): A service is intermittently unavailable or not performing optimally. However, workarounds to gain access to information needed to perform workflows and functions are available.
- Partial Outage (Orange): Key features are unavailable or not performing optimally. These may be negatively impacting larger groups of users, and workarounds or access to needed information may be difficult.
- Major Outage (Red): All users in an environment are unable to access the platform or features.
Subscribing to Incidents
Users can subscribe to specific incidents or to all updates to receive live alerts via email text message.
To a Single Incident
During an active incident, an announcement will appear on the status page. To receive live alerts and updates regarding the specific incident, users can click the Subscribe button in the announcement and enter their email or phone number. You can also click on an incident in the calendar section to view its details, and subscribe to the incident there.
To All Updates
Users can also subscribe to all updates for their environment by clicking the Subscribe to Updates button at the top of the status page and entering their email.
This type of subscription will not tailor the updates you receive, so do not subscribe to all updates if you would prefer to receive specific incident updates.
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