At Filevine, we are dedicated to creating products our customers love. The feedback we receive from our users is crucial in helping us set priorities and determine the future of Filevine.
We are committed to being as responsive, timely, and transparent as possible when it comes to user feedback. The open communication we are seeking to have with our users regarding our product development process takes great trust, respect, and time. We believe Filevine users are exceptional and will work with us patiently to provide insights and feedback into how we can continue to create functionality that will solve the needs of their business.
Filevine users can now leave their feedback from within Filevine by opening the Resource Center that appears at the bottom right of the Filevine window. In this Resource Center, users will be able to leave feedback, view and vote on other’s feedback, and check on the progress of their requests. Note that submitting a request does not guarantee its development. Filevine’s roadmap is dependent on the priorities set by Filevine.
You will see a new question mark icon in the bottom right of your Filevine app. (If you do not see the question mark icon, you may need to turn off your ad blocker for app.filevine.com.)
Click this icon to open the Resource Center. In the Resource Center, you can view new announcements from Filevine, contact support, and search the Help Center, in addition to submitting and viewing your feedback.
To submit a request, click “Share Your Feedback.” In the “Share Your Feedback” page of the Resource Center, you will see any suggestions previously left by you or made by others. Click “Make a Suggestion” and you will be taken to the request form. Fill out all fields in this form and hit “Submit Request” to make the request.
Once your request is made, you will see it in the “Share Your Feedback” page of the Resource Center under your priorities with the status “Not Reviewed.”
Voting and Viewing
Once requests have been made by you or others, they will appear in the “Share Your Feedback” page of the Resource Center.
Under the “Make a Suggestion” option, you will see “My Priorities.”
Your priorities are your top requests, the ones you are most invested and interested in. Priorities can be ranked by dragging the slider underneath them and can be removed at any time by clicking on the “zzz” icon.
You can view your previous priorities by clicking “See your previous choices.” Here you can re-add a priority if desired by clicking the thumbs up icon.
Suggested by Others
Underneath the “My Priorities” section, you will see “Suggested by Others.” Here, you’ll be able to review requests submitted by others and choose the ones you are interested in by clicking the thumbs up icon underneath their title. Clicking the thumbs up icon will add this request to your priorities and make you a follower of this request, meaning that you will receive email updates. Learn more about updates in the next section.
If you are not interested in a request, you can select the “zzz” icon to remove from view.
When viewing your priorities, you will see a status next to each suggestion. Initially, new feedback will have the “Not Reviewed” status.
Once the request has been reviewed by Filevine, it will be moved to “Awaiting Feedback” status. At this point the request will be available for others to view and vote on.
All feedback will go through a period of research as we determine the impact and value of a request to our clients. After sufficient research and data have been collected--a process which varies by submission--you may see the request progress into one of the following categories:
- Planned: something we intend to implement in the near future
- Building: a feature currently in development.
- Released: used when a feature has gone through a general release
- Declined: The declined status can be given for a number of reasons: it may actually be a training or support issue, or it may not align with the overall product vision for Filevine.
Each time the status is updated by the product team, anyone following the request--meaning that they have given this request the thumbs up and have it currently listed in their priorities--will receive an email informing them of the new status. Leaving a feedback submission, or voting on one, does not guarantee its development. Our roadmap is fluid and will change based upon the priorities discovered and set by Filevine.