If you receive an “Invalid Token” error when attempting to sign in or reset your password, the link you are using may have expired. This error can be addressed by generating a new link.
Generate a New Link
For sensitive actions, like a password reset, Filevine sends emails with a secure link for an extra layerof security before making a change. The “Invalid Token” message indicates that a link has either been used previously, or has expired.
To generate a new link, reset your password again through the main login screen.
If you continue to have trouble, ensure you are referencing the most current Password Reset link. If you are using an email client that groups emails by “conversation,” the most recent link can be obscured. In Gmail, for instance, you will need to click the ellipsis on the bottom-most email to reveal the valid password reset link.