Sign In to Filevine

If you don’t know the unique URL for your Filevine organization, navigate instead to the Account Manager login page for your region (US or Canada). Enter the email address associated with your account, and then click Sign In.

You’ll be taken to a secondary login page for your organization. Continue through the steps below to sign in.

Once you’ve successfully signed in to the Account Manager, you can access Filevine by clicking on your profile picture in the top right corner and selecting Filevine from the dropdown.

If you don’t see the Forgot Password? link on your login page, try entering your email and clicking Sign In.

You’ll be taken to a secondary login page for your organization. Click the Reset Password? link as shown above, and then continue through the steps to reset your password.

If you do not know your email address, your Account Admin can find it in the Users section of the Account Manager tool. Once you’ve received your email address, follow the steps above to either sign in or reset your password.

After four incorrect password attempts, you will be locked out of your Filevine account for 90 seconds. Each subsequent incorrect attempt will result in progressively longer lockout intervals.

If you are locked out and urgently need to access Filevine, reach out to your Account Admin to clear the lockout. You will be required to change your password after a manually-cleared lockout.

If you cannot find an email containing your Filevine invite or verification code, the email might be in your spam folder, or your email may be blocked. If you don’t see the email, run through the steps below.

1. Check your spam folder. The email may have been listed as spam or held in quarantine.
2. Add Filevine’s email to the allowlist. Make sure your organization has marked reminders@filevine.com as a trusted sender.
3. Ask your Account Admin to send a temporary password. Account Admin users can try sending you a temporary password from the Account Manager tool. For invited users, this action is similar to “resending” the invite email.
4. Check if your email address is blocked. Is your email address new? If the email address did not exist at the time an email from Filevine was sent, the email will be blocked. If this is the case—or if the previous steps did not work—reach out to Filevine support.

If you changed your phone number or otherwise lost access to one of your multi-factor authentication (MFA) methods, try the following steps.

First, click Try another method on the login screen to send a verification code to an alternate method, like your email. If successful, proceed to the Account Manager tool as soon as possible to update your MFA methods.

Alternatively, your Account Admin can reset MFA for your account, which would remove your current methods and require you to set up new ones on your next login.

Both of these options require you to access the email for your account. If you have lost access to your email, as well as the MFA methods you’ve previously enabled, work with your Account Admin to create a new user with a valid email you can access. The Admin can then transfer your assigned tasks and cases to the new user, and disable the previous user. To learn more, read the Add or Remove Members article.

If you see the following error message after entering your verification code, you may have entered a code that is old or expired. Make sure you are referencing the most recent code received.

If you’ve requested multiple codes over a short period, wait a few moments and double-check the timestamps of each message to ensure the most recently-requested code has been delivered.

Additionally, if you are using an email client that groups emails by “conversation,” the most recent link can be obscured. In Gmail, for instance, you may need to scroll down to locate the most recent message.

If you see an “Invalid Token” error when attempting to sign in or reset your password, the link you are using may have expired. This error can be addressed by generating a new link. To generate a new link, follow the steps above to reset your password again.

Like verification codes, you may need to wait and confirm the most recently-requested link has been delivered, and you may need to scroll within an email “conversation” to locate the most recent message.

If you see the following error message after entering your email, it means we couldn’t find a Filevine tenant containing the email you entered.

Your tenant key is the first part of your organization’s unique Filevine URL. For example, in the following Filevine URL, the tenant key would be sample-law-firm:

If you know your tenant key, you can enter it here and click Locate Account. You’ll be taken to a secondary login page for your organization. Continue through the steps above to either sign in or reset your password.

If you don’t know your tenant key, click Sign in with a different email address and try signing in using a different email.

If you do not know your email address, your Account Admin can find it in the Users section of the Account Manager tool. Once you’ve received your email address, follow the steps above to either sign in or reset your password.