Scroll down for error code specific troubleshooting options.
All Errors
- Check that the API Credentials (key/secret or PAT) being used are valid. Due to shard and Org migrations, it may be wise to create new credentials
- Make sure the Filevine Integration user is an Org Admin and a project admin.
- Ensure "https://" is in the base URL.
- Make sure the base URL is correct. The base URL can be found in the API Credentials tool.
400-Bad Request
This error can happen when a default field for a template is NULL. If you receive this request, confirm that the URL format is correct.
401-Unauthorized
This error means that the credentials provided are not correct or valid.
Check the API credentials being used. Due to shard/Org migration, it may be wise to create new credentials.
403-Forbidden Error
API is formatted correctly but the integration user is not permitted to complete the action.
- Check that the API Credentials being used are valid. Due to shard/org migrations, it may be wise to create new credentials.
- Make sure the Filevine Integration user is an Org Admin and is set to be auto-added to all projects.
- Ensure "https://" is in the base URL.
429-Rate Limit Exceeded
If you see this error, you could be making too many calls in a minute or exceeding the rate limit.
500-System error
This error could mean that a FV Integration user is not an Org Admin or is not on all the projects as an Admin.
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