Mark as Spam

This article discusses how to block and delete any email address, texting (SMS) number, or fax number at the Org level by marking an item as spam. Items can be marked as spam in a project or mailroom.

A marked number or address can be blocked across an entire Org either from a project’s Activity Feed or from the mailroom. Numbers or addresses cannot be blocked on a project-by-project basis.

Blocking a number or address cannot be undone by the user. Be careful when blocking a sender! Marking as spam will block the sender permanently, and you will not be notified when that sender sends texts, emails, or faxes to that Org in the future.

Permission Required

The Mark as Spam tool is only available for Org Admins.

Blocking in a Project

1. Locate the message. In the project, select the Activity section in the lefthand menu and select the email, fax, or SMS message from the sender you would like to block.
2. In the vertical ellipsis menu, click Block Number. In the item’s flyout, click the vertical ellipsis ⋮ to view the dropdown item menu. Select Block Number.
   
3. Confirm. You will be asked if you want to permanently block the sender and delete the message. This action cannot be undone. Verify that you would like to permanently block this sender across your entire Org. Once you have verified, click Block and Delete. The item will be deleted and the number or email will no longer be able to send messages to that Org.
   

Blocking in the Mailroom

1. Locate the message. In the mailroom, locate the message from the sender you’d like to block. Expand the email, fax, or SMS Note by clicking on it.
   
2. Click the Block icon. In the top righthand corner of the item, click the Block icon.
3. Confirm. You will be asked if you want to permanently block the sender and delete the message. This action cannot be undone. Verify that you would like to permanently block this sender across your entire Org. Once you have verified, click Block and Delete. The item will be deleted from the mailroom and the number or email will no longer be able to send messages to that Org.