As a result of recent regulation changes, each Org sending SMS messages through Filevine must register their use case by September 30, 2021. Businesses that do not register will be subject to increased message filtering starting October 1, 2021, which could affect message deliverability.
AT&T and T-Mobile rolled out regulations in early 2021 for messages that are sent from an application to personal cell phones using 10-digit numbers (A2P 10DLC). These regulations are designed to make it easier for businesses to connect with their customers while countering spam over SMS and MMS.
What This Means for You
As part of these regulations, businesses sending SMS messages through the Filevine application will need to register their use case with these providers. If a business does not register and continues messaging through Filevine, it is likely that they will experience disruption of service. Your messages could be marked as spam or may not be delivered.
Any Org using Filevine to send SMS messages to clients in the US must be registered. This includes any Canadian Orgs sending SMS messages to US clients.
SMS messages to US clients must be sent from a chosen registered number. Once a Canadian Org has registered, they will need to choose the numbers they will use to send messages to US numbers. The numbers available will depend on the chosen messaging tier, but tier 1 will allow you to use up to five numbers for sending to US clients.
API and Workato Users
If your API calls are sending messages from a Filevine-owned number, these regulations will also restrict the number of messages sent from these locations. If users are using API or Enterprise Automation to send messages through a project and are using one of Filevine’s SMS lines, this will affect them.
Customers using an independent line should verify with their provider (for example, Twilio) if they need to register under these regulations.
There are two tiers available for Filevine users to register under: Tier 1, Starter Registration, and Tier 2, Standard Registration.
Tier registration is on a Filevine Org basis. Businesses with multiple Orgs must select a messaging tier for each active Org within Filevine.
Tier 1 - Starter Registration:
Register under Tier 1 if your expected use will be to send fewer than 3,000 messages per day to AT&T customers and fewer than 1,000 messages per day to T-Mobile customers.
Tier 1 will allow for up to five phone numbers per Filevine Org. Tier 1 is a free tier and will come at no additional cost to you.
Tier 2 - Standard Registration
Register under Tier 2 if your expected use will be to send more than 3,000 messages per day to AT&T customers and more than 1,000 messages per day to T-Mobile customers. For Tier 2 registration, the message limit is determined by your Trust Score--a measurement determined by mobile providers based on sending history, which will be adjusted going forward. Learn more about Trust Scores.
Tier 2 allows for up to 5,000 phone numbers per Filevine Org.
Note: Tier 2 comes with an additional per month cost of $99. These regulations will incur costs to Filevine, and we are unable to provide this service for free any longer. Filevine has kept the pricing as minimal as possible while still providing SMS services within its platform and its products.
Beginning October 1, 2021, if you exceed the messaging or Filevine Org phone number limits for your tier, you will begin experiencing delivery failures. You will need to wait until the following calendar day to resend.
How to Register
All businesses using SMS functionality through Filevine can begin registration by filling out the registration form. Businesses that have chosen Tier 2 will work with their Filevine account representative after filling out the form in order to ensure that all necessary information for Tier 2 is captured..
The following lists the information required for both Tier 1 and Tier 2 registration:
Tier 1 - Starter Registration (< 3,000 SMS messages/day and up to five numbers):
- first and last name of authorized representative
- up to five SMS-capable Filevine phone numbers you would like to use
- billing address
Tier 2 - Standard Registration (> 3,000 messages per day and up to 5,000 numbers):
- personal information of authorized representative
- first and last name
- billing address
- business title
- job position (for example, director)
- business name (must be the exact name under which the business was incorporated)
- physical address (Street, City, State/Province/Region, Postal Code, Country)
- business type (Sole Proprietorship/Partnership/Corporation /Co-Operative/LLC/Non-Profit)
- company status (Private/Public/Nonprofit/Government)
- If public: stock ticker & exchange
- business registration number/tax EIN & type (DUNS Number, EIN)
- industry (for example, retail)
- website URL
- region of operations (e.g., United States)